FAQ

What’s your return and exchange policy?

Returns are allowed within 30 days if items arrive damaged (photos of the damage are preferred) due to issues with how the item was packed or if other issues are encountered with item quality. Cases are reviewed on an individual basis. We want all of our customers to be satisfied with the process and their purchase, so if you have a question, please feel free to ask.

 

Do you ship outside the US?

Absolutely! We actually get really excited to work with customers out of the country and see all the cool places our items are headed. Shipping costs more, unfortunately, but the happy mail you get in exchange is well worth it.

 

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. The average is closer to 3 days. Believe me, I know, I want my stuff right away too. With that in mind, I try to send things the next business day after the order is placed as often as possible. Custom orders or items requiring “cure time” for glue or other factors may take a couple of days after the order is placed. International shipping delivery times may vary between 2 and 12 weeks.

 

Is everything really handmade?

Everything in the shop is made by either myself, my husband, or sometimes both of us together. Some are created from scratch, some are assembled from purchased parts, but all have been touched by and put together by us in some form or fashion. In the case of clothing, Printful does the making and we do the conceptualizing and design work. If you ever have questions about how a specific item was made, let me know! Are you a fellow maker who sees something and wants to know where to get certain findings? If I know where it came from, I’m happy to tell you!